FAQ

About the camera

Q. Can I have the guarantee?

A. We provide a 3-day-money-back guarantee with each used camera. Please check the camera and take a test shoot as soon as possible when you receive it.

 

Q. What about the Returns & Exchanges?

A. We provide a 3-day-money-back guarantee when the camera you received doesn’t work or breakdown. But we don’t accept the returns If you are dissatisfied with your purchase for any reason.  And we can’t afford another same condition camera to exchange.

 

Q. Is it a brand new camera?

A. All ours stocks are the second-hand cameras.

 

Q. Does it work?

A. We check the function of body(shutter speed,  light meter, LCD, viewfinder, film winding) And we also check the lens condition (fog, fungus, separation, scratch, dusts).

Customers can confirm the condition at the individual product pages. We don not shoot a test using the film, so we recommend you to test shoot when you reserve the camera.

 

Q. Why the prices are different between the Instagrams & the Japanese online shop and the English online shop?

A. The international shipping will cost the extra charge for the careful packing, because we want to ship the goods without any damage.

 

About the order

Q. Do you sell films?

A. We don’t sell films.

 

Q. Is it possible to swap my camera into your items?

A. Sorry, it is not acceptable.

 

Q. What about the payment method?

A. We accept credit card and Paypal.

 

Q. Can I cancel the order?

A. Sorry, we can not accept your cancel request, once an order has been confirmed.

 

Q. Can I pick up the camera I ordered online at the Harajuku store when I travel to Japan?

A. Please email us or send us an Instagrams DM.

 

About the shipping

Q. What about the custom duty?

A. It varies by country, please check the local custom website before the order.

 

Q. What about shipping cost?

A. It depends on the shipping area and weight of the baggage.

 

Q. What about the delivery company?

A. We only use the EMS(express mail service).

 

Q. How long is the handing time?

A. The item will be shipped within 3 days, after the shipment we will send you the tracking number.

 

Other questions

Q. Can I sell my camera?

A. Sorry it is acceptable only in Japan.

 

Q. Do you have any real stores?

A. We have a Tokyo Harajuku store.

 

Q. I couldn’t understand the product description on the website.

A. We use the automatic translation, if you need more details, please email us for English support.